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Shipping & Returns

Returns Policy

All returns must be made within 10 days of purchase. Prior to returning any items, contact RGS for a Returned Goods Authorization (RGA). Items returned without a prior Call Tag or Returned Goods Authorization may be refused by RGS. Some items sold by RGS are not eligible for return.

 

Many new, uninstalled items returned to us will be subject to a Restocking fee, depending upon the reason for the return. Restocking fees are imposed for returns which are not caused by RGS or shipper (e.g., you changed your mind or you ordered the wrong part). Restocking fees are not imposed for returns caused by RGS or our shipper (e.g., we shipped you a different part than what you ordered or your order was damaged during shipping). Restocking fees are 20% of the item/s to be restocked. Initial shipping and return shipping will not be refunded or reimbursed.

 

Return of products for warranty must be pre-approved by our Customer Service department. Approval for return is evident by issuance of a Call Tag or Returned Goods Authorization.  The returned items will be inspected to determine if they are eligible for warranty replacement.

 

For all returns (excluding warranties), items shall be returned in their original packaging.

 

You may not cancel any order after the order has shipped. In addition, special orders for items not normally stocked by RGS cannot be canceled once submitted. To cancel an order for a stocked item that has not yet shipped, please contact our Customer Service department at 706-559-9609 to determine if order cancellation can be processed. Cancelled orders may be subject to a processing fee.

 

Any applicable refunds for cancelled or returned items will be processed as quickly as possible. However, actual refund timing and amounts will vary depending upon the specific situation. For returned items, the refund will depend upon the condition of the returned product when it is received by RGS; in some cases, a restocking fee and/or processing fee will be applied against any refund as well. Refunds for Warranty returns will be dependent upon the approval by the product manufacturer of all warranty claims, as well as the payment arrangement to RGS for such approved claims.


Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.